Pinal County introduces 3-1-1 call center

AZ-EV Pinal County square logo 2015


Beginning Monday, Nov. 9, reaching Pinal County’s Citizen Call Center will be as simple as dialing 3-1-1.

“This will be for any phone that is being dialed inside Pinal County,” Pinal County Board of Supervisors Chairwoman Cheryl Chase said in a press release. “The call center has the ability to reach the municipalities inside the county and dialing 3-1-1 will allow anyone to reach the government services they need. We are pleased to bring the public a service like this to make contacting us a little easier.”

The first 311 Center was created in Baltimore, Maryland, in 1996. The 3-1-1 digits are reserved for non-emergency local government services, and there are 3-1-1 contact centers throughout the U.S. and Canada.

By activating this new simplified dialing, Pinal County becomes the first true 3-1-1 center in Arizona, according to the release.

“Let’s say if a person needs to reach Apache Junction and they don’t know the number, they can just dial 3-1-1 and our helpful staff will be happy to direct them to the right person,” Chairwoman Chase said.  “In fact, we will be able to transfer the caller municipality inside the county.”

The features of the new 3-1-1 system include:

•3-1-1 allows customers to call one easy-to-remember number to access local government services and information within Pinal County.

•Hours of operation are 8 a.m.-5 p.m. Monday through Friday.  The 3-1-1 Citizen Contact Center is closed on Saturdays, Sundays and holidays.

•Information Specialists use a state-of-the-art database of information and services offered by local government that can be continually updated so the most current facts are available.

•The 3-1-1 Center can quickly incorporate real time information when necessary for events like flooded streets, wildfires or public health-related incident.

“The Citizen Call Center has been a huge success for the county and our residents,” Ms. Chase said. “The center has responded to nearly 870,000 citizen calls for information and services since they opened in 2007, and now callers can reach them by dialing 3-1-1 anywhere within the county.”

Phone Numbers

•In Pinal County call 3-1-1

•In Pinal County call 520-509-3555

•Outside of Pinal County, call 520-509-3555

•Toll free — 888-431-1311

•Reminder: Call 9-1-1 for emergencies

The Apache Junction Independent is mailed each month to 35,000 homes.

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